Shipping, returns and refunds

Last updated 14 November 2026

Where we ship

We currently ship to the European Union and the United Kingdom.

Delivery times

Every device is built to order. Typical delivery is four to eight weeks from the day you approve your build spec, and your build spec gives the date for your order. Devices ship by tracked, insured courier and need a signature on delivery.

Duties and taxes

Devices ship from outside the EU and the UK. Your build spec states whether import VAT and customs duties are included in the price or collected by the courier.

If your device arrives damaged

Tell us within 14 days at support@longevity-bros.tech and include photographs of the device and its packaging. We will arrange collection and a repair or replacement at our cost.

Faults under warranty

If a fault appears within 24 months of delivery, contact us. We repair or replace the device, or refund you where neither is possible, and we cover the shipping.

Change of mind

Because each device and its software are made to your personal specification, we cannot accept returns for a change of mind after you have approved your build spec. If the software is not working for you, tell us: revisions are included for 12 months.

Refunds

When a refund is due, we pay it to the payment method you used, within 14 days of confirming it with you. If we cannot deliver the device or software described in your approved build spec, we refund what you paid for it in full. To ask for a refund, write to support@longevity-bros.tech with your order reference.

Software-only orders

Software builds are delivered digitally to your device or app, on the date in your build spec. There is no shipping charge.